Angry Phone Calls are Your Friend

A great comment on marketeer Seth Godin’s Blog

 

http://sethgodin.typepad.com/seths_blog/2009/03/direct-from-consumer-marketing.html

 

How insightful a comment is that?

I am always trying to explain this to my Team at Springgrove Clinic. If  we can resolve a complaint, tackle it head on, and get a satisfactory outcome, we will often have a customer for life.